TERMS AND CONDITIONS

Important information and our booking terms and conditions

Please read these Terms & Conditions carefully as, together with your Booking Confirmation, any additional terms referred to on our website or in special offers or promotions, and anything else we agree with you in writing, make up your agreement with us. By making a Booking with us, you will be agreeing to abide by these Terms & Conditions. You will also be agreeing to abide by our Site Rules, as defined below, which are incorporated by reference into these Terms & Conditions. Failure to do so or if any member of your party breaches any of our terms and conditions will result in you being kindly requested to leave our site and you will not receive any refund.

When the following words are used in these Terms & Conditions, this is what we mean:

“Accommodation”: the accommodation that we are providing to you as set out in the Booking Confirmation, including the Pitch and Facilities;

“Agreement”: the contract between us and you based on (i) these Terms & Conditions; (ii) your Booking Confirmation; (iii) any conditions we refer to on our website; (iv) any additional special offer terms and conditions; and (v) anything else we agree with you in writing;

“Makins Fishery/we/our/us”: Makins Fisheries Limited, which is a company registered in England and Wales (company number 12030997), whose registered office is at 5 Sheene Road, Leicester, England, LE4 1BF; 

“Booking”: your Accommodation booking which has been accepted by us in a Booking Confirmation;

“Booking Confirmation”: our written acceptance of your booking;

"Facilities" means the services which we have promised to make available without a separate charge to you, for example any utilities to your Pitch. Other facilities may be made available to you on subject to payment of a separate charge; 

“Site”: “Makins Fishery” at which you have booked to stay;

"Site Rules": the rules of conduct and practice issued by us from time to time and applicable to the Site, which are available on our Website and with your Welcome Pack supplied upon arrival from Reception.

“Pitch” does not include any part of the Site except that on which the Accommodation in which you are staying stands;

"Site Licence" means the caravan Site Licence applicable to the Site issued to us by the local authority under Section 3 of the Caravan Sites and Control of Development Act 1960 and other relevant statutes;

"You/your" means the lead guest who makes the Booking, who must attend the holiday booked.

References to taxes and laws are references to them as extended, amended or replaced from time to time.

When we use the words “writing” or “written”, this will include email or any other written contact unless we state otherwise.

When do these Terms & Conditions apply?

1.These Terms & Conditions apply whether you make a Booking via our website, by email, telephone or in person. Any bookings made via a third party booking agent are also subject to these terms and conditions, but will also be subject to the Site Rules and behaviour and other relevant requirements set out in these Terms & Conditions and their cancellation policy.

Who may stay with us

2. Only the person named or referred to on the booking form, or whose names are provided to us when booking is made by another means, may stay with us.

3. Bookings cannot be transferred or assign to another person without our written agreement. The lead guest will be responsible for ensuring that members of your party adhere to these Terms & Conditions and accepts financial responsibility for payment of the booking on behalf of all members of the party.

4. We do not accept bookings from anyone under the age of 18. No person under the age of 18 is permitted on the site unless they are included on a booking made by a person over the age of 25 who is staying on the site as part of said Booking.

5. Please note our Site does welcome group bookings, and we cannot guarantee that your booked accommodation will not be situated next to or close by to a group booking.

6. All adults booked must appear on the electoral roll at the address given when booking or provide other evidence of their permanent address such as a utility bill if requested. You agree that if you fail to provide that evidence to us if requested before your holiday starts or immediately if your holiday has already started, we will cancel your booking and you will be subject to our cancellation terms.

7.We do not accept bookings from or allow anyone to stay on a park who is listed on the Violent And Sex Offenders Register (or any register which supersedes this). By making a Booking with us you are confirming that no one in your party is on this register.

How to book or amend your booking

8. We will require a 50% deposit when booking and the remaining balance will need to be paid 5 days prior to stay, if booking with less than 5 days notice ahead of your stay, we will require the full payment upfront. 

9. Bookings can be made online, by telephone, or in person at our site. We will need you to tell us the number of people for whom the booking is requested, their names (if we request them), and whether they are over or under the age of 18.

10. You must also tell us your full requirements at the time of booking, for example if you hope to bring any pets, vehicles, tents or other structures, and/or whether you have any special requirements such as disabled or easy access. We may need this information when deciding whether we are able to accept your booking. If you do not provide us with this information after being asked to do so, or if you provide us with incomplete or incorrect information, we reserve the right to cancel your Booking or make an additional reasonable charge to cover any additional work required. If you do not pay any such additional charge promptly on request, we may cancel your Booking.

11. You submit the booking to us, but this does not mean we have accepted it. We may or may not do so. Our acceptance of the booking will take place when we issue our Booking Confirmation to you, at which point a contract will come into existence and these Terms & Conditions will become binding on both you and us. If we are unable to supply you with your chosen break, we will inform you of this and we will not accept the Booking.

12. Please make sure that you book all the dates you need. We are not able to guarantee that we will be able to extend your booking.

13. Please check your Booking Confirmation carefully to ensure that it reflects your booking. Please let us know of any difference or discrepancy within 24 hours receipt.

14. We reserve the right to refuse any booking request without explanation.

15. Accessibility: Please let us know at the time of booking if you require assistance with access. We will be pleased to provide, in advance, as much advice and information as possible to people with disabilities who wish to holiday with us. Wheelchair access for our lodges may be limited. Guests using hypodermic needles (eg, diabetic guests) must ensure that they are able to safely dispose of their equipment. Please contact us and we will assist wherever possible.

16. Alterations to your booking. Once there is a contract, if you need to make changes to your confirmed booking, you must contact us as soon as possible, you can email us at lodge@makinsfisheries.com or calling us on 07951436461.

17. You may ask us to change the start date of any Booking by contacting us prior to the start of your holiday, subject to the following conditions:
(a) no changes may be made to your Booking if your holiday start date is within 14 days of the request;
(b)  an administration fee will be payable in respect of any changes made more than 14 days prior to the original start date of your Booking;
(c)  all requests are subject to availability;
(d)  the alternative dates must be within the same calendar year as the original Booking;
(e)  if the cost of your alternative holiday is higher than that of your original Booking, then the difference in price as at the date the request is made will be charged. If the cost of your alternative holiday is lower than that of your original Booking, no refund will be given;
(f)  if you wish to extend your Booking, then the additional nights will be charged at the price applicable on the date on which you make the amendment to the Booking. 

18. Whilst we will do our best to assist, we cannot guarantee that we will be able to meet your requested change. Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation by you and a cancellation fee may be payable in accordance with clause 37 below.

19. We recommend that you consider appropriate holiday insurance which covers any cancellation charges and any additional losses which you may incur through cancellation of your holiday, whether by you or by us

The price you pay

20. The price of the Booking will be set out in the Booking Confirmation and includes VAT and Insurance Premium Tax (where applicable).

21. Our prices may change at any time but, unless paragraphs 22 or 25 below apply, price changes will not affect Bookings already confirmed with you whether they go up or down.

22. If the applicable VAT rate changes, our prices (including the price of a confirmed Booking) will change to reflect the change. 

23. All discounts and special offers are subject to availability, cannot be guaranteed, and only one discount or offer may be used per Booking. Offer codes cannot be added after a Booking has been made. 

24. Our prices (for stays in our lodges only) generally include the use of utilities (gas, electric and water supply) and the supply of linen and towels where applicable.

25. We do our very best to ensure that all prices are correct at the time of publication. If, however, we publish an error, we will contact you as soon as possible to correct this by refunding any overpayment or, where there has been an underpayment, we will (at your choice) either collect the underpayment or cancel your Booking and refund the price paid.

26. Any refunds payable under these Terms & Conditions will generally be returned using the same method of payment as that used for your original Booking. Refunds take 7-10 working days to return to you once processed. If you have used any discount codes or special offers to make your Booking, these may be transferred to another break (subject to the terms of the discount code or special offer) but will not be cash refunded. 

Arrivals and Departures

27. We will supply the Accommodation to you from the date set out in the Booking Confirmation, for the number of people stated in the Booking Confirmation. The total number of people staying with us must not exceed the capacity of the Accommodation booked. This includes infants and babies that may be in travel cots. 

28. Check in is from 2pm and Check out is 10am. If you think you may arrive after 5pm please let us know. If your accommodation is not occupied by 10am on the day after your arrival day and you haven’t told us you will be arriving late, we will treat your booking as cancelled and may re-let the accommodation. Early check in may be possible if previously agreed with us. You are asked not to arrive earlier without calling us first. We are unable to guarantee an early check in, even where your travel arrangements result in you arriving prior to your scheduled check in time. Your Accommodation will usually be ready by check in time on the day of your arrival but, in the event of any delay, we will call the contact number supplied as part of your contact details to advise.

29. Your location on site and directions to it will be confirmed on arrival. If you are in any doubt, please check with us. Any guest staying in the wrong location may be required to move.

30. In Accommodations with private decking area, adult supervision is required at all times for any children included in your booking. Private decking areas are used at guests’ own risk.

31. Please ensure that you look after any belongings that you bring to the site and do not leave any valuables unattended. All guests are responsible for looking after their own belongings whilst staying on our site. We do not accept any liability for loss or damage to your belongings.

32. Please check your Accommodation carefully prior to departure. We cannot accept any responsibility for items left behind. At the end of your holiday, please leave everything in a clean and tidy condition. If applicable, we ask that guests deposit all their refuse and recycling in the bins provided. Please ensure that you use the correct section for the appropriate kind of refuse you are disposing of.

Touring Sites only: Restrictions on Pitches, Tents, Awnings, Vehicles and Generators

33. The following are not permitted on our Parks:

(a)jumbo tents (longer than 10 metres) or tents with extending pods;
(b) motor homes more than 7.315 metres (24 feet) in length;
(c) Fifth wheeler caravans of any kind;
(d) Trucks. We are unable to accept these vehicles even if the caravan or tent is being dropped off;
(e) oversized awnings (larger than 10 x 10 metres);
(f) electric heaters in awnings;
(g)  generators;
(h) open fires, fireworks and Charcoal BBQs.

34. A 3.5 metre gap must be maintained between your own caravan/motor home or tent accommodation and your neighbours’ accommodation, to serve as a firebreak.

35. If, after allowing for any awning/gazebo and the mandatory minimum 3.5 metre gap between units, a tent (which term includes a trailer tent) or motor home will not fit on a single Pitch of approximately 10 metres, you must book an additional Pitch. If, after arrival, it is found that the combined dimensions of your tent/motor home/gazebo/firebreak exceed the Pitch area, you will be charged for an additional Pitch and may be asked to move to a different Pitch.

36. Guests with caravans/motor homes are not permitted to erect tents on the same Pitch but may erect one awning per Pitch. Camping guests may erect only one tent per Pitch unless prior consent has been given in the event of group bookings.

If you need to cancel your booking or make changes

Cancelling your booking.

37. We prefer that customers who are unable to take their holiday agree to postpone to a mutually convenient date. However, if you have booked directly with us, via phone or in person, you may cancel your holiday at any time, subject to payment of any cancellation charge set out below. If you decide to cancel your confirmed booking, please contact us as soon as possible by emailing us at stay@makinsfishery.co.uk. The date that you contact us is the date of the cancellation.

38. If you have booked using a Third Party (‘Little Italia, Airbnb, Booking.com’) you are subject to their cancellation policy and fees.

39. You may cancel your Booking by contacting us within 24 hours of receipt of your Booking Confirmation, provided that your holiday has not yet started. We will confirm your cancellation to you and refund any payments you have made to us in respect of the Booking.

40. If you cancel your Booking after 24 hours have elapsed since receipt of your Booking Confirmation, cancellation charges are payable as follows, calculated from the date on which you contact us to cancel and based on the number of days prior to the start date of your holiday:

Number of days prior to start date 

Cancellation charge 

Less than less 5 days

100% of Holiday Cost

5 days or less

50% of Holiday Cost

41. Cancellation by us. Very occasionally, we may have to cancel your booking. If we have to do so we will tell you as soon as possible and you can choose either to have a full refund, or accept any alternative arrangements offered to you (we’ll give you a refund of the price difference if the alternative is less expensive than the one you booked). We will have no further liability to you for this.

42. Unless expressly stated elsewhere in these Terms & Conditions, you are not entitled to any refund if you or any of your guests leave before the end of your holiday. 

43. Please note that there is no automatic statutory right of cancellation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (Directive +447923222511/EU).

Children

44. The supervision of children on our site is the responsibility of their parents or guardians at all times. There are open waterways such as lakes on our site and care must be taken to supervise children at all times around these waterways. We do not provide supervision for any children during their stay at our site.

45. It is important that you always know where your children are at all times. It is particularly important that you ensure that your children understand that they should always abide by our site rules so that the possibility of accidents can be reduced.

46. We are located in a rural area so there may be areas of uneven ground, unmade paths and limited lighting. Please take special care to avoid accidents.

Vehicles and Parking/charging of Electric Vehicles

47. You should comply with speed limits, parking and traffic regulations on site. Vehicles are brought onto site at your own risk and we are not responsible for loss or damage to these or any contents here in except where it is caused by our negligence or fault. Quad bikes, segways, hoverboards and similar aren’t allowed on site.

48. Please note that the electricity supply to your Accommodation is not permitted to be used for the charging of any hybrid and/or electric vehicles at our Site. We do not at present have charging points for Electric Vehicles.

Pets

Dogs

49. Subject to the rules set out below, we allow dogs at our Site (subject to additional fees). However, you must give us details when you book to obtain our agreement to bring a dog onto our site as we only allow dogs into a few of our lodges. Failure to do so may result in us requesting you to leave, or to pay an additional dog supplement.

50. Certain types of dog are not allowed on any of our Site, in order to maintain the safety and wellbeing of all our guests. These include: pitbull terrier, Dogo Argentino, Fila Brasiliero and Japanese Tosa, and any other dogs designated by the Dangerous Dogs Act or which are legally required to be muzzled.

51. We will require the owner of any dog to remove it from our site if it causes a nuisance or interferes with the comfort of our guests.

52. Unless stated otherwise, we welcome up to a maximum of two well behaved small pet dogs and only 1 well behaved medium sized pet dog per Accommodation at our Site.

53. There is a charge of £10 per dog per night. There is no charge for assistance dogs.

54. A Damages Deposit is required of £150 upon arrival and will be refunded via same way of payment after your holiday has ended, so long as there is no signs of damages to our accommodation caused by your Dog/Dogs.

55. Dogs must not be allowed on bedding or seating. Dogs may not be permitted at all in some accommodation units due to allergy prevention measures.

56. Whilst on our Parks all dogs must wear a collar and identity tag and be kept on a lead under the control of a responsible adult at all times. Dog owners are responsible for clearing up after their dogs and disposing of dog fouling in the bins provided.

57. Dogs must not be left in any accommodation unattended and they are not allowed inside any facility buildings. This excludes Assistance dogs. 

Other Pets

58. For all other pets: please call to make your Booking by telephone and let us know if you would like to bring any other pet animal. It is wholly at our discretion whether your pet animal will be permitted to stay with you. If permitted to stay by us, a charge will apply, which will be the same as the charge for dogs referred to above. 

59. All pets must be kept on a lead or in a crate/cage, and must not be left unattended at any time. Dangerous or wild animals will not be permitted. Unless expressly stated otherwise, animals are not allowed on our site.

Hot Tubs

60. The following requirements must be adhered to when using a hot tub:
(a) Guests must not tamper with any of the electricals on the hot tub;
(b) Whilst we will endeavour to do so, we are not able to guarantee that the hot tub will be heated to temperature on the day of arrival as it will have been drained and refilled in between lettings;
(c) Please show consideration for other guests when using your hot tub, the hot tub must not be used in a way which causes disturbance to other guests on the Park;
(d) Age restrictions apply to the use of hot tubs (as stipulated on the rear doors of the Lodges) and any minors over the permitted minimum age must be accompanied by an adult;
(e) You should consult your doctor before use if you are receiving medical attention or have a long-term illness;
(f) Avoid using the hot tub if you are under the influence of alcohol, have eaten a large meal, are pregnant, or are on medication. Only use the hot tub after seeking medical advice if you have a condition that may be affected by heat (for example, a heart condition or high or low blood pressure);
(g) No food, glass, liquids, pets, bubble bath or oils are allowed in the hot tub as these may result in the hot tub having to be drained;
(h) You should get out of the hot tub if you start to feel unwell, uncomfortable, giddy or faint;
(i) Please ensure that you follow all instructions provided by the Site in relation to safe use of the hot tub (for example, maximum usage times and rest periods between use);
(k) Please take care when getting in or out of the hot tub as the surrounding decking may be slippery when wet.

61. If you fail to adhere to the above requirements, we reserve the right to withdraw access to the hot tub and/or charge you for any costs we incur as a result of the breach (for example, we may charge you if we are required to drain and refill the hot tub during your stay, or if we are required to repair any damage caused by misuse).

Fishing

62. Fishing is available on site. You are required to have the necessary fishing permits to comply with local byelaws. All Fishing rules please see our website, any questions refer to reception.
 
Our promises to you

63. We will allow you to stay with us for the duration of your Booking for private holiday and recreational purposes, provided you comply with your obligations in these Terms and Conditions and except where events outside our control prevent us from doing so. 

64. We will provide, maintain and keep in good state of repair the Facilities, except where these have to be interrupted temporarily for the purposes of repair or development or for other reasons caused by Events Outside Our Control.

65. If we fail to comply with these Terms & Conditions or are negligent, we are responsible for any loss or damage you suffer as a natural consequence of our breach or negligence. However, we are not responsible for any loss or damage that is not foreseeable. Loss or damage is natural if it is an obvious consequence of our breach or if it was contemplated by both you and us at the time we entered into this agreement. We do not exclude or limit in any way our liability for (a) death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; (b) fraud or fraudulent misrepresentation; or (c) any other liability which may not be excluded or limited by law.

Your promises to us

You agree that you will:

66. Keep to these Terms and Conditions and the Site Rules displayed on signs around the site.

67. Stay with us only for holiday and recreational purposes. 

68. Pay promptly for your holiday and other charges due to us.

69. Pay to us interest at 3% per annum over the published base rate of Barclays Bank plc from time to time on any undisputed sums overdue from the due date to the date we actually receive such amounts from you, both before and after any judgment that we may obtain against you.

70. Not cause any damage during your holiday. You may be liable for the cost of repair of any damage to our property, equipment or facilities which is caused by you or anyone in your party, or by any of your visitors. Any malicious, wilful, or unreported damage may result in termination of your Booking with us without refund.

71. Not do or fail to do anything which might put us in breach of any condition of the Site Licence - for example, the conditions of the Site Licence which may affect you include those requiring the space between caravans and other structures to be kept clear, those prohibiting combustible structures, those regarding car parking and those requiring the underside of caravans to be kept clear. 

72. Not make any alteration to any Accommodation or Pitch. 

73. Permit us to move you to another location on the Site if necessary. We will ensure that any alternative location will be of similar quality and be responsible for all reasonable costs incurred.

74. Not use the Accommodation for any commercial purpose (for the avoidance of doubt, we shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity even if we fail to comply with these Terms & Conditions).

Behaviour Standards

75. These standards will apply from when you request your booking until your holiday ends. Unless stated otherwise, they apply whether or not you are on the Site at the time. 

76. You agree to, and you must make sure that you, your party and any visitors (including, in each case, their children), keep to the following standards of behaviour:

(a) To act in a courteous and considerate manner towards us, our staff and anyone visiting, using or working on the Site, including other customers, and to refrain from any anti-social behaviour towards such persons;

(b) To treat our property, facilities, accommodation and Pitches with respect and care so that other guests may continue to enjoy them. In the event that you notice damage to any Accommodation, facility or equipment on the Site, please report it to Reception immediately so that we can take appropriate action; 

(c) To supervise children so that they are not a nuisance or danger to themselves or other people using the Site;

(d) To refrain from making any excessive noise or playing loud music after 11:00pm;

(e) To refrain from smoking in any of our Accommodation or facilities, or Hot Tubs on Site (you may only smoke in our designated areas, if any);

(f)   To inform Reception should you suffer from an infectious illness whilst you are on holiday. For the protection of our guests and staff, anyone found to have such an illness may be confined to their Accommodation or requested to leave the Site;

77. Not to:

(a)   commit any criminal offence (whether or not on the Site or in its vicinity) which causes
your name to be entered on the Violent and Sex Offender Register or causes you to be subject to a Risk of Sexual Harm Order or Child Abduction Warning Notice (or any register, order or notice succeeding these);

(b)   use the Site in connection with any criminal activity or commit any other criminal offence (i.e. any offence not already subject to paragraph 88 (a) at the Park or in its vicinity;

(c)   commit any acts of vandalism or nuisance on the Site, or any other illegal behaviour including but not limited to violence, theft, drug use, verbal or physical abuse;

(d)   use fireworks, Chinese lanterns or any similar open flame heat source on the Site;

keep or carry any firearm or any other weapon on the Site;

(e)   keep or use any unlawful drugs on the Site;

(f)   create undue noise or disturbance or commit antisocial behaviour on the Site;

(g)   carry on any trade or business at the Site without our prior written permission;

(h)   permit anyone who is to your knowledge on the Violent and Sex Offender Register or
subject to a Risk of Sexual Harm Order or a Child Abduction Warning Notice (or any register, order or notice succeeding these) to use or visit the Park.

78. You agree that if you or any of your family members or visitors or guests whom you have invited to the Site break the behaviour standards listed above then we may terminate your Booking.

79. We use CCTV on our Parks for crime prevention and safety purposes and calls to us may be recorded for quality and safety purposes.

Filming and photography

80. We sometimes have a photographer or videographer on site filming or taking photographs. We will do all we can to ensure you are not disturbed by this. We can’t accept any responsibility or offer any financial award if you do appear in films or photographs. If you do not wish to be captured in the photos or video, please speak with the film crew. We reserve the right to use any images or video taken on Site for marketing or promotional purposes, including via social media. Additionally, if you post any images taken on our Site on the Makins Fishery social media channels (including, but not limited to, Facebook, Instagram, Twitter, Snapchat or any other social media channel), then we reserve the right to use these for promotional purposes. 

Complaints Policy

81. We do all we can to make sure you enjoy your holiday but sometimes things may go wrong. In the unlikely event that there is a problem with your accommodation or stay:

(A)   Please tell the site manager straight away.

(B)   Please give us the opportunity to put things right;

(C)   We will make every effort to repair or fix any problem as soon as possible.

82. If we are unable to fix the problem that has occurred in our lodges, we may offer to re-locate you to another of a similar grade or higher. If no upgrade or similar grade is available, then we may allocate a lower grade and refund the price difference. This is subject to availability and, if we are not able to re-accommodate you, and the problem has been caused by our fault or error, we will cancel your Booking and refund payments made for Accommodation not yet provided to you.

83. We are confident you will be happy with our service. If you have any complaint, we encourage you to discuss it with us as soon as possible as this gives us the best chance of resolving it with you. If we aren’t given the opportunity to resolve your complaint whilst you are on holiday, we may not be able to fully investigate any feedback on your return and claims may be rejected.

84. If anything is not sorted out during your stay please contact our Customer Relations team by email stay@makinsfishery.co.uk no later than 14 days after the end of your holiday. Please note, the correspondence must be from the lead booked named in the Booking Confirmation. Please remember to include your booking reference number and contact details.

85. Alternative dispute resolution. If, despite our best efforts and having followed the above procedure for reporting and resolving your complaint, you feel that it has not been satisfactorily settled, we recommend that it is referred for arbitration under the ABTOT Travel Industry Arbitration Service within 28 days of the end of your holiday setting out your complaint. An Independent Arbitrator will review the documents relating to any complaint and deliver a binding decision to bring the matter to a close. A fee is payable by each party when an application for arbitration is submitted. Details of this scheme are available from The Travel Industry Arbitration Service, administered by Dispute Settlement Services Limited, 9 Savill Road, Lindfield, West Sussex, RH16 2NY. E-mail: admin@disputesettlementservices.co.uk. This scheme cannot however decide in cases where the sums claimed exceed £5,000 per person or £10,000 per booking or not solely or mainly in respect of physical injury or illness or the consequences of such injury or illness, or solely or mainly in respect of a discrimination claim or any claim under the Equality Act.

86. As a consumer, you have legal rights in relation to this agreement. Advice about these rights is available from your local Citizens Advice Bureau or Trading Standards Authority. Nothing in these Terms & Conditions will affect these legal rights.

Personal data

87. Keeping safe the information you have given us. The information you give us in connection with your booking is held by Makins Fishery (as a data controller) in accordance with the Data Protection Act 2018 and the EU General Data Protection Regulation 2016 (as applicable). We use this information to help us to provide and improve our service to you and to provide you with information about our holidays. Where you make an enquiry or purchase with us, we will process your data for marketing purposes. If you do not want us to send marketing information about our holidays or holiday homes please contact us by email at stay@makinsfishery.co.uk. You should ensure other members in your party know about the information you provide and how we use it and agree to it.

Other important information

88. Events beyond our control. Except where otherwise expressly stated in these terms, we are not responsible for events beyond our control. This means any event beyond our or our suppliers’ control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include war and acts of terrorism (and threat of these), civil war, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute and labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or our supplier’s control.

89. You may only transfer your rights or your obligations under these Terms & Conditions to another person if we agree in writing.

90. This agreement is between you and us. No other person has the right to enforce any of its terms.

91. Each of the paragraphs of these Terms & Conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in effect.

92. If we fail to insist that you perform any of your obligations under these Terms & Conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a breach of these Terms & Conditions by you, we will only do so in writing, and that will not mean that we will automatically waive any later breach by you.

93. If, whilst you are on holiday you find yourself in difficulty for any reason, we will offer you such prompt assistance as is appropriate in the circumstances. In particular, we will provide you with appropriate information on health services and local authorities and finding alternative travel arrangements. Where you require assistance which is not owing to any failure by us, our employees or sub-contractors, we will not be liable for the costs of any alternative travel arrangements or other such assistance you require. Any supplier may however pay for or provide refreshments and/or appropriate accommodation and you should contact them directly. Subject to these terms, we will not be liable for any costs, fees or charges you incur in the above circumstances, if you fail to obtain our prior authorisation before making your own travel arrangements. Furthermore, we reserve the right to charge you a fee for our assistance in the event that the difficulty is caused intentionally by you or a member of your party, or otherwise through your party’s negligence.

94. We aim to provide Terms & Conditions which are easily understandable. If there are any terms that you do not understand, please discuss it with us before booking.

95. These terms are governed by English law and you can bring legal proceedings in respect of the contract in the English courts. If you live in Scotland you can bring legal proceedings in respect of the contract in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the contract in either the Northern Irish or the English courts.

How to contact us

96. If you need to contact us please call our team on 07951436461 or email them at lodges@makinsfisheries.com

Changes to terms

97. Makins Fishery Ltd may change these terms from time to time. If we do so then we will notify you by email and posting the new terms on our website.